FAQ

What’s up, dude? Do you have a size chart?
Yo, bro. We have a size chart in every product page…. well, except caps and accessories. Hope that helps!

Those size charts are hella helpful! Well, is _________ still available?
As apologetic as a grandpa stealing candy from a baby, the designs you see in our store are all we have. No worries, though! We’re always adding new designs for your convenience!

I’m worried I’ll order the wrong size! Will I be able to replace it?
Because we’re the gnarliest peeps in town, you can replace the product to your desired size… given that you live in MNL. If it just so happens you don’t live in MNL, feel free to contact us. We’ll find a way!

But… do you give refunds?
No idea why you would let go of such a killer product… but we don’t offer refunds. If you think you wanna let go of your G! loot, go ahead and contact us.

Darn it! Don’t you have a store near my place? I’m nervous to order online!
Our online store is one of the best in the country – along with our customer service!
No need to be nervous! Remember that we’re here for your convenience, man! We want your life as easy as possible so we’re here 24/7 to make sure your online shopping experience is A-OK! It doesn’t matter if it’s your first time or your hundredth time, we guarantee a super awesome experience!

Holy moly! I’m excited. How do you frickin’ order?!?!
Here’s how you order, you curious monster! Make sure to follow all the steps, ayt? (http://gnarly.clothing/2014/07/6-easy-steps-to-order-online/)

Oh no! How do I input my address? I iz confused, dude.
No worries. We’re here to clarify the s**t out of your problem! You’ll see three address-related text boxes. Street address, city and state/province. In the street address text box, just input your house number AND street name – like so: “69a Gremgnar St.” Next is the city! I guess that’s pretty self-explanatory, man! Just write in your city!
Lastly, the state/province box is the state and/or province where you live! Just to clarify: it’s not your family’s province! So, if you live in MNL, you just input Metro Manila! If you live in Dasmarinas, just input Cavite! Phew… that was long! Let’s move on, dude!

WAW! So informative, dude. I’m ready to pay now! How do I do it?!
We have five different payment methods you can choose from, man! BPI and BDO Bank Deposit, Palawan Express, LBC and, available only in Metro Manila, Cash on freakin’ Delivery! WOOT!

If you got any more questions, hit us up. We’ll answer ‘em with enthusiasm and love (whut?!)

NICE! I just bought and paid for a product… where should I send the payment slip?
It’s as easy as spelling supercalifragilisticexpialidocious! Just e-mail a photo of your payment slip to info@gnarly.ph. Remember, you can’t send it to our Facebook account since it’ll just mess up the whole system. If you don’t have an e-mail account, go ahead and contact us and let’s resolve your problem together as friends. YAY! NEW FRIEND!

WAIT! How much is your shipping fee?
We have good news… AND BETTER NEWS! Good news is we offer free shipping for erbody cos we awesome. Better news? WE SHIP DOOR-TO-DOOR NATIONWIDE!!! It’s all thanks to our good ol’ shipping partners. Love ‘em!

Oh darn. I’m so psyched! When will the item arrive on my doorstep?
Pretty quick, if you ask me! It’s two to three working days if you live within MNL, and three to five working days if you live outside. It’s cool though. Being patient makes everything sooooo much better. Hehe!

Sorry to ask, but what’s a working day?
Hey, it’s no problem! We love people askin’ questions. A working day is also called a business day. Basically, don’t consider Sunday and holidays a day. Ayt?

You’re the coolest, brotha! I wanna ask you more questions and suggest some ideas, how do I do this?
Because we love makin’ sure the community feels geeeeewwwdddd, you can message us on Facebook (http://www.facebook.com/gnarliestpage) or hit us up on our text line (0915-195-0209). We listen to all advice – good OR bad!

Hey, man… you’ve been really helpful! It seems like it’ll be fun to join your staff as an intern or employee. How do we make this happen?
Feels good to hear someone say that! It’ll be fun to add more people to our interesting and crazy group of besties. E-mail your resume to info@gnarly.ph! We’ll check it out and get back to you A.S.A.P!

Last question… who’s that fat dude in yellow and that yellow-skinned monstrosity?
The fat dude in yellow happens to be Fudge! He’s exactly like that friend of yours who eats out of your plate and doesn’t feel any semblance of guilt. He’s pretty dope though, so you can’t help but forgive him and just laugh it off. That yellow-skinned monstrosity? He’s Gremgnar! Imagine this scenario: you’re walking down the street and someone keeps throwing paper and spitballs at you. You keep looking around and you see no one. So, you keep walking and suddenly someone heckles at you. That someone is our thin, yellow-skinned prankster.

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