Frequently Asked Questions

Where is my order?

You may refer to your e-mail for updates, g! We make sure to update you as much as we can! Got questions? Hit us up!

Why does it take 48 working hours for my order to be processed?

Due to the COVID-19 restrictions and seasonal rush, it takes extra time for us to process your order, but, trust us when we say: it's worth the wait! The whole gang is working on having you receive your loot as quickly as possible!

Why should I check my e-mail for updates?

It is essential for you to check your e-mail for the fact that we are sending all the updates securely through e-mail, g!

Why did my order got canceled, g?

Your order got canceled due to not having it confirmed properly! We suggest that you PM or E-mail us so we can teach you the easy way to process your order!

How long does it take for my order to be processed?

Due to the heavy load and COVID-19 Restrictions, it takes 48 working hours for us to process your order! We ask for your epic patience!

Why is my order being redelivered?

Our trusted couriers can only attempt twice for the delivery! Make sure that your lines are always open.

How to confirm your Cash On Delivery order for Manila, Bulacan, Cavite, Laguna, Nueva Ecija, and Batangas?

It's easy as 1-2-3, g! You can just text your order number at 09151950209 and then e-mail us at dude@gnarly.clothing

Why is my order not processed, g?

Take note that it takes 48 working hours for us to process your order, if you are ordering via our FREE CASH ON DELIVERY service, you will have to follow the instructions on how to confirm your order so we can process it smoothly!

Where is my tracking number, g?

We are sending your tracking number as quickly as possible, g! It will be sent via your e-mail once your order has been dispatched!

Are you shipping despite the situation this 2021?

Of course, g! But, as you know, we would like to make sure that your and the gang's safety is the top priority! It takes 8 to 14 working days for you to receive your order, g!

Do you have a size chart?

Yo, bro! For each and every product, there’s a specific size chart. Just check their individual pages! well, except caps and accessories!….. Hope that helps! Beware that the sizes displayed on our size chart are the given average so better make sure to make allowances on your end! The only products that are excluded from the size charts are caps and accessories. Hope that helps!

How to be a reseller?

You can just e-mail us at dude@gnarly.clothing and we'll have a sales agent for the gang contact you, g!

Do you have a store?

It is located at 4 United Street, Kapitolyo Pasig City.

What are your store opening hours?

We are open every day except Thursdays, g! Drop by from 12:30 PM to 8:30 PM!

Those size charts are hella helpful! Well, is _________ still available?

As apologetic as a grandpa stealing candy from a baby, the designs you see in our store are all we have.

How much is your shipping fee?

We have good news… AND BETTER NEWS! The good news is we offer free shipping for erbody cos we awesome. Better news? WE SHIP NATIONWIDE!!!

What is your mode of Payment?

You can pay via BDO Deposit, G-Cash, LBC, Palawan Express, or BPI Deposit. You can also pay via cash on delivery if you live in these places: NCR, Laguna, Cavite, Batangas, Bulacan, Nueva Ecija! Be sure to take a clear photo of your proof of payment. If you are paying via online money transfer of BPI or BDO, take a screenshot of the proof of transaction. And send us the proof of payment at our email dude@gnarly.clothing If you have a valid id, be sure to send the picture of it without covering up any part of the receipt.

Where are the areas that your COD is available?

Our free Cash on Delivery coverage is only inside Metro Manila, Bulacan, Cavite, Laguna, Nueva Ecija, and Batangas!

I’m worried I’ll order the wrong size? Will I be able to replace it?

We only replace products if we shipped you the wrong design/product or if it’s damaged. But if you really wanted to have your order changed, email us your concern or contact us through dude@gnarly.clothing

But… do you give refunds?

No idea why you would let go of such a killer product… but we don’t offer refunds. If you think you wanna let go of your G! merch, go ahead and contact us!

The question is… when will the item arrive on my doorstep?

Pretty quick, if you ask me! It’s 8 to 14 working days if you live within MNL, and also 9 to 15 working days if you live outside. It’s cool though. Being patient makes everything so much better. Hehe! This is due to the COVID-19 Situation, g! Though, we are making sure that we send your loot as quickly as possible!

Sorry to ask, but what’s a working day?

Hey, it’s no problem! We love people askin’ questions. A working day is also called a business day. Basically, don’t consider Sundays and holidays a day. Ayt?

Hey, man. You’ve been really helpful! It seems like it’ll be fun to join your staff as an intern or employee. How do we make this happen?

Feels good to hear someone say that! It’ll be fun to add more people to our interesting and crazy group of besties. E-mail your resume to dude@gnarly.clothing! We’ll check it out and get back to you A.S.A.P!

Last question… who’s that fat dude in yellow and that yellow-skinned monstrosity?

The fat dude in yellow happens to be Fudge! He’s exactly like that friend of yours who eats out of your plate and doesn’t feel any semblance of guilt. He’s pretty dope though, so you can’t help but forgive him and just laugh it off. That yellow-skinned monstrosity? He’s Gremgnar! Imagine this scenario: you’re walking down the street and someone keeps throwing paper and spitballs at you. You keep looking around and you see no one. So, you keep walking and suddenly someone heckles at you. That someone is our thinny, yellow-skinned prankster.