What is Cash on delivery?
This means that you will pay for your order directly to the courier, in cash, upon the delivery of the products.
How does Cash on Delivery work?
COD orders are available for orders that do not exceed PHP5,000.
Place orders at gnarly.clothing and upon check out you will be prompted to select the payment method. Choose Cash on Delivery (COD).
To avoid delays or delivery failure, please ensure you provided accurate and complete information (Name, Shipping address, and Contact number).
Please use this payment method only if you are certain that someone will be available to receive and pay for your order upon delivery.
What is Cash on Pick up?
This means payment will be made upon pick up at the desired LBC branch.
How does COP work?
Customers who wanted Cash on Pick Up transactions must indicate the LBC branch name in the shipping address upon checking out.
Please be guided that LBC packages in COP transactions will only allow 5 days for the customer to pick up the parcel. Tracking details will be provided and the link where you can track your order.
Make sure to present your tracking number alongside your valid I.D. to avoid any issue upon claiming.
When do I need to pay the COD amount?
The order amount has to be paid in full before receiving the package and signing the delivery sheet. The package can be opened only AFTER the payment is made.
When do I need to pay the COP amount?
The order amount has to be paid in full before claiming the package at the given LBC branch. Make sure to present your tracking number alongside your valid I.D. to avoid any issue upon claiming. The package can be opened only AFTER the payment is made.
Is COD/COP optional available for all products?
The COD/COP option is available for ALL products that are available online that do not exceed PHP5,000.
How do I know if my COD order went through?
It is essential for you to check your e-mail for the fact that we are sending all the updates securely through e-mail.
Is COD/COP available at _______?
Gnarly! is pleased to now offer FREE COD/COP anywhere in the Philippines!
Is there a shipping fee?
We offer FREE cash on delivery/ pick up anywhere in the Philippines!
Can someone else pay and/or pick up my order/s on my behalf?
Yes, but authorized representatives must present a valid ID upon delivery or pick up of your order/s.
When will I receive my COD/COP order?
You can expect this to arrive within 5 to 7 working days! Basically, don’t consider Sundays and holidays a day. Business days are limited to Monday through Friday, 9:00 a.m. to 6:00 p.m. PT.
What do I do if no one is at home when the courier company attempts delivery?
Two delivery attempts will be made by the courier. Courier companies will call you before coming over to deliver the item. Make sure to coordinate with the assigned delivery personnel. If your order is not delivered during these attempts, RTS will be triggered (Return to seller).
How do I count my Gnarly! delivery days?
You may start counting your delivery days once you have received an email notification that your order/s has been processed.
What time will my order arrive?
Hate to break it to you but, we are unable to provide an exact delivery time. This is due to many factors that could affect the time of delivery, such as traffic flow, weather conditions, and the volume of deliveries scheduled on that day.
What does it mean when my status is "Shipment is with a concern"?
While we strive to get our customers their products as quickly as possible, our courier sometimes encounters unforeseen circumstances in your vicinity. We advise you to proceed with branch pick up. Kindly send your nearest LBC branch on your location to email@example.com so that we can arrange your pick up location.
What does it mean when I have received an email that says my order is “Out of Delivery Zone”?
In rare cases, the courier may not be able to access your location upon delivery due to unforeseen circumstances in your vicinity. We advise you to proceed with branch pick up. Kindly send your nearest LBC branch on your location to firstname.lastname@example.org so that we can arrange your pick up location.
What is your courier?
For orders within Metro Manila; we partnered up with various trusted 3rd-party partners to ship your loots safely!
For orders outside Metro Manila; we've partnered up with the biggest logistics company in the Philippines: LBC Express to ship all your goods quickly and safely!