Frequently Asked Questions
How to order?
EASY! Simply pick your desired product and size, click check out, and fill-up the form (make sure to input a valid e-mail address) -- got questions? PM us, our 24/7 customer service ain't sleepin' on ya!
Are you shipping despite the situation this 2022?
Of course, g! But, as you know, we would like to make sure that your and the gang's safety is the top priority! It takes 8 to 14 working days for you to receive your order, g!
How much is your shipping fee?
We have good news… AND BETTER NEWS! The good news is we offer free shipping for erbody cos we awesome. Better news? WE SHIP NATIONWIDE!!!
Can I book a personal shopper to purchase in store/ same day delivery?
Unfortunately, our same day delivery services are taking place soon! In the meantime, take advantage of our super easy ordering system and over convenient Cash on Delivery service?
What is Cash on delivery?
This means that you will pay for your order directly to the courier, in cash, upon the delivery of the products.
What is your mode of Payment?
You can pay via BDO Deposit, G-Cash,or BPI Deposit. You can also pay via cash on delivery. Be sure to take a clear photo of your proof of payment. If you are paying via online money transfer of BPI or BDO, take a screenshot of the proof of transaction. And send us the proof of payment at our email orders@gnarly.clothing If you have a valid id, be sure to send the picture of it without covering up any part of the receipt.
How does Cash on Delivery work?
COD orders are available for orders that do not exceed PHP5,000.
Place orders at gnarly.clothing and upon check out you will be prompted to select the payment method. Choose Cash on Delivery (COD).
To avoid delays or delivery failure, please ensure you provided accurate and complete information (Name, Shipping address, and Contact number).
Please use this payment method only if you are certain that someone will be available to receive and pay for your order upon delivery.
When will I receive my COD/COP order?
You can expect this to arrive within 8 to 14 working days! Basically, don’t consider Sundays and holidays a day. Business days are limited to Monday through Friday, 9:00 a.m. to 6:00 p.m. PT.
What do I do if no one is at home when the courier company attempts delivery?
Two delivery attempts will be made by the courier. Courier companies will call you before coming over to deliver the item. Make sure to coordinate with the assigned delivery personnel. If your order is not delivered during these attempts, RTS will be triggered (Return to seller).
How long does it take for my order to be processed?
Due to the heavy load and COVID-19 Restrictions, it takes 48 working hours for us to process your order! We ask for your epic patience!
Why does it take 48 working hours for my order to be processed?
Due to the COVID-19 restrictions and seasonal rush, it takes extra time for us to process your order, but, trust us when we say: it's worth the wait! The whole gang is working on having you receive your loot as quickly as possible!
Where is my tracking number, g?
We are sending your tracking number as quickly as possible, g! It will be sent via your e-mail once your order has been dispatched!
Why should I check my e-mail for updates?
It is essential for you to check your e-mail for the fact that we are sending all the updates securely through e-mail, g!
The question is… when will the item arrive on my doorstep?
Pretty quick, if you ask me! It’s 8 to 14 working days if you live within MNL, and also 9 to 15 working days if you live outside. It’s cool though. Being patient makes everything so much better. Hehe! This is due to the COVID-19 Situation, g! Though, we are making sure that we send your loot as quickly as possible!
Sorry to ask, but what’s a working day?
Hey, it’s no problem! We love people askin’ questions. A working day is also called a business day. Basically, don’t consider Sundays and holidays a day. Ayt?
Why is my order being redelivered?
Our trusted couriers can only attempt twice for the delivery! Make sure that your lines are always open.
Why did my order got canceled, g?
Your order got canceled due to not having it confirmed properly! We suggest that you PM or E-mail us so we can teach you the easy way to process your order!
Do you have a store?
It is located at 4 United Street, Kapitolyo Pasig City.
What are your store opening hours?
We are open every day except Thursdays, g! Drop by from 12:30 PM to 8:30 PM!
How to be a reseller?
You can just e-mail us at orders@gnarly.clothing and we'll have a sales agent for the gang contact you, g!
Do you have a size chart?
Yo, bro! For each and every product, there’s a specific size chart. Just check their individual pages! well, except caps and accessories!….. Hope that helps! Beware that the sizes displayed on our size chart are the given average so better make sure to make allowances on your end! The only products that are excluded from the size charts are caps and accessories. Hope that helps!
How do I make sure I am selecting the correct size?
If you're not sure what size you fit best, use our size charts to determine the ideal fit for all of our products! If you’re in between two sizes, order the smaller size for a skin-tight fit or the larger size for a looser fit.
How do you measure your shirts for your sizing chart?
The measurement provided on every products’ page is the garments’ average sizing.How to measure?
Grab a tape measure, write down the measurements and compare with our size chart for the right size.
Those size charts are hella helpful! Well, is _________ still available?
As apologetic as a grandpa stealing candy from a baby, the designs you see in our store are all we have!
I’m worried I’ll order the wrong size? Will I be able to replace it?
We only replace products if we shipped you the wrong design/product or if it’s damaged. But if you really wanted to have your order changed, email us your concern or contact us through orders@gnarly.clothing
But… do you give refunds?
No idea why you would let go of such a killer product… but we don’t offer refunds. If you think you wanna let go of your G! merch, go ahead and contact us!
Hey, man. You’ve been really helpful! It seems like it’ll be fun to join your staff as an intern or employee. How do we make this happen?
Feels good to hear someone say that! It’ll be fun to add more people to our interesting and crazy group of besties. E-mail your resume to orders@gnarly.clothing! We’ll check it out and get back to you A.S.A.P!
Last question… who’s that fat dude in yellow and that yellow-skinned monstrosity?
The fat dude in yellow happens to be Fudge! He’s exactly like that friend of yours who eats out of your plate and doesn’t feel any semblance of guilt. He’s pretty dope though, so you can’t help but forgive him and just laugh it off. That yellow-skinned monstrosity? He’s Gremgnar! Imagine this scenario: you’re walking down the street and someone keeps throwing paper and spitballs at you. You keep looking around and you see no one. So, you keep walking and suddenly someone heckles at you. That someone is our thinny, yellow-skinned prankster