Payment
How can I pay for my order?
Gnarly! Online accepts G-Cash, BPI, MAYA, GrabPay, BillEase, and Credit or Debit cards powered by PayMongo.
You can also pay via cash on delivery! Take note: For security reasons, purchases over PHP5,000 or for more than 20 items are not permitted via Cash on Delivery.
In-store, we only accept cash at the moment.
What are the areas where Cash-on-Delivery is available?
We offer FREE cash on delivery/pick-up anywhere in the Philippines!
How do I pay via Cash-on-Delivery?
During Checkout, select the Cash-on-Delivery (COD) option. You will receive your Cash-on-Delivery invoice through email, which will have payment instructions and reminders. The assigned delivery personnel will contact you on/before delivery!
How do I pay via Credit or Debit card?
During Checkout, select the Credit or Debit card powered by PayMongo option. We accept locally issued credit or debit cards for payments. Please follow the instructions once you have been redirected to a new page where you need to type in your OTP to ensure the proper measures to keep your account details safe.
After this, please wait to be redirected back to our site to confirm that your order has been pushed through.
How do I pay via BPI Online Bank Transfer?
During Checkout, select the BPI Online Bank Transfer powered by PayMongo option. You will be redirected to a BPI page (powered by PayMongo) where you need to log in to your account and confirm your payment.
How do I pay via GCash, GrabPay and MAYA?
If you select any of these payment channels during Checkout, existing users will be redirected to the chosen payment channel page where you need to log in to your account and confirm the amount.
After the transaction, please wait to be redirected back to our site to confirm that your order has been pushed through.
How do I pay via BillEase?
During Checkout, select the BillEase powered by PayMongo option. Existing BillEase users will be redirected to a BillEase page where you need to log in to your account and confirm the amount. You may choose the payment schedule and you like best. An Order Acknowledgement email will be sent once our team confirms your payment.
New BillEase users will be redirected to the BillEase website to create their accounts. You can contact BillEase customer service for support.
How long does it take to confirm my payment?
It takes 48 working hours for us to process your order! No worries, we are workin' on sending you a confirmation via email as quickly as possible. You will receive your order summary via email, don't forget to check your Spam or Junk email folders.
Why does it take 48 working hours for my order to be processed?
Due to the COVID-19 restrictions and seasonal rush, it takes extra time for us to process your order, but, trust us when we say: it's worth the wait! The whole gang is working on having you receive your loot as quickly as possible!
How do I know if my payment went through?
It is essential for you to check your e-mail for the fact that we are sending all the updates securely through e-mail. You will receive your order summary via email, don't forget to check your Spam or Junk email folders.
Can someone else pay and/or pick up my order/s on my behalf?
Yes, but authorized representatives must present a valid ID upon delivery or pick up of your order/s.