Are you shipping despite the situation this 2022?
Of course, g! But, as you know, we would like to make sure that your and the gang's safety is the top priority! It takes 8 to 10 working days for you to receive your order, g!
Is there a shipping fee?
We have good news... AND BETTER NEWS! The good news is we offer FREE shipping for erbody cos we are awesome. Better news? WE SHIP NATIONWIDE!!!
Where can I track the status of my order?
Your Gnarly! tracking number will be sent to your email. Follow the link directly to the third party courier site and enter your Gnarly! tracking number.
Sorry to ask, but what’s a working day?
Hey, it’s no problem! We love people askin’ questions. A working day is also called a business day. Basically, don’t consider Sundays and holidays a day. Business days are limited to Monday through Friday, 9:00 a.m. to 6:00 p.m. PT.
How do I count my Gnarly! delivery days?
You may start counting your delivery days once you have received an email notification that your order/s has been processed.
What time will my order arrive?
Hate to break it to you but, we are unable to provide an exact delivery time. This is due to many factors that could affect the time of delivery, such as traffic flow, weather conditions, and the volume of deliveries scheduled on that day.
Why is the delivery of my order delayed?
Due to the surge of orders comin' in and shipment issues on your vicinity, your order might be delayed. You may email us at email@example.com if you'd like to follow up on your order status.
What does it mean when my status is "Returned to Warehouse"?
While we strive to get our customers their products as quickly as possible, our courier sometimes encounters shipping delays due to unforeseen circumstances. Make sure to coordinate with the assigned delivery personnel upon delivery. We can only redeliver your package for a maximum of 3 attempts.
If you have missed all the delivery attempts, you order will be marked as “CANCELLED” by the courier but If a delivery attempt was unsuccessful due to other concerns and NOT because you were unavailable to receive your order, you may email us at firstname.lastname@example.org so that we can arrange your shipment hassle free.
Do you ship internationally?
At the moment, we only ship to addresses within the Philippines.
In the meantime, you may opt to have your order shipped to an address of a relative or friend that is part of our serviceable areas.