Simply pick then fill up the order form with your valid email and contact number at https://gnarly.clothing/ then go directly to the Check Out section. Check your inbox for the order summary with your order number and payment instructions.
The order number serves as your reference number for your order.
Where can I check my order number?
You may look for the letter “G” followed by five digits. It is usually located at the subject of our email and at the upper part of your order summary.
What if I did not receive an order number?
You might not have finished the order process if you did not receive an order number in your mail. We suggest that you reorder again, easily at https://gnarly.clothing but If you have already paid for your order.
What does it mean when my order is confirmed?
Your order has been processed and is being prepared for shipping out. You will be receiving further updates via email and sms for the order status.
What does it mean when my item is Out of Stock?
Your order has been confirmed but in rare cases, some products did not pass in the quality assurance phase. Make sure to coordinate with us via email so that we can sort this out for you.
I had a product in my cart, but it's no longer available. What should I do?
You may be unable to check out items because they are already sold out! But, you can check out our other stuff at https://gnarly.clothing/
What if I want to cancel my order?
You may email your request to firstname.lastname@example.org. However, please note that this is subject for approval and may only be approved if your order is still at the "PENDING" phase, and has not yet been processed.
Unfortunately, if the order has already been marked as "PROCESSED", we are unable to cancel it. This also means that the invoice is final and can no longer be modified.
I want to edit the items in my order. Is this possible?
All orders are final upon placement, we cannot modify the quantity and/or the item on your order.
I have multiple pending orders. Can I expect it to arrive on the same day?
To ensure that all of your items will be delivered properly, our team may need to split your confirmed orders into multiple packages with separate tracking IDs for each parcel.
Do you have other online selling platform/s?
Can I book a personal shopper to purchase in-store/same-day delivery?
Our Flagship store and SM North EDSA branch offer a Shop in-store with a Personal Shopper for your emergency shopping needs within Metro Manila and near locations! Message us to place your order now!
What are your store hours?
Our operating hours at Kapitolyo, Pasig are from 12:30 PM until 8:30 PM every day. On the other hand, our branch at SM North operates from 10:00 AM to 10:00 PM, offering extended hours for your convenience.
Where are you located?
Our Flagship store can be found at 4 United Street in Kapitolyo, Pasig City. You'll have no trouble locating us using Waze or Google Maps. Simply search for "Gnarly!" and you'll be on your way! Alternatively, you're welcome to visit us at SM North Edsa, specifically on the Upper Ground Floor of The Annex.